Returns & Exchanges
At The UK Loose Leaf Tea Company, we want you to be completely satisfied with your purchase. If you are not happy with your order, items can be returned within 14 days of receipt, provided they are in their original, unopened packaging due to food safety regulations.
Contact Customer Support
Email our team with your order number and reason for return to receive a Return Authorization code and the correct return address.
Package Your Items
Ensure the tea is in its original, sealed pouch and securely pack it into a shipping box to prevent damage during transit.
Ship the Package
Send your return using a tracked postal service; please note that customers are responsible for return shipping costs unless the item is faulty.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing