Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and delivery.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor and aroma, store your tea in a cool, dry place away from direct sunlight and strong odors. We recommend using airtight containers or our resealable foil pouches.
What are your UK shipping rates and delivery times?
We offer standard and express shipping across the UK. Standard delivery typically takes 2-4 business days, while express delivery arrives within 1-2 business days. Free shipping is available on orders over a specific value.
Are your tea bags plastic-free?
Yes, while we specialize in loose leaf, our pyramid tea bags are made from corn starch or paper materials that are fully biodegradable and 100% plastic-free.
Can I return tea products if I change my mind?
Due to food safety and hygiene regulations, we cannot accept returns on opened tea products. However, if your order is damaged or incorrect, please contact us within 14 days for a replacement or refund.
Do you offer wholesale opportunities for cafes and shops?
We certainly do. We provide bulk discounts and wholesale accounts for businesses across the UK. Please contact our trade team via the 'Wholesale' link in our footer for more information.
Are your teas ethically sourced?
We are committed to ethical sourcing and work closely with growers who follow sustainable farming practices and ensure fair working conditions for all plantation workers.